End-Point Support (Desktops, Mobile Devices, etc.) Services

Support for all types of end-point devices and associated operating and application software.

Desktop Application Support

The Customer Desktop Support department has a number of applications that they specialize in supporting; however they will assist any customer with any application.  If the customer has a support relationship with a third party company, the Customer Desktop Support department will often liaise with that company on the customers’ behalf.  They currently examine and troubleshoot… Read More

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IT Facilitator for Student and Employee Orientations

The UTHSC Human Resources department allows ITS 10-12 minutes to give new employees information that will assist them when dealing with technology issues in their office.  ITS discusses Help Desk services, network access, account management issues as well as IT security policies and guidelines. The colleges allows ITS 30 minutes to an hour with the… Read More

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