Alertus

A recent upgrade to the UTHSC Alert system allows us to send emergency notification messages to the desktop of computers on the UTHSC network through the Alertus client software. The alert can be eliminated by clicking the “Acknowledge” button on the bottom of the screen. It will also go away automatically after 10 minutes. The… Read More

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Anti-virus Software

The ITS department offers Sophos Antivirus as a standard and requirement for all university owned Windows and Macintosh machines.  This software monitors computer systems for malware and cleans or deletes the software when detected.

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Automated Patching – System Center Configuration Manager

The UTHSC System Center Configuration Manager (SCCM) server monitors Windows computers on the domain and provides the ITS department and other divisions with hardware and software information.  It is also used to deploy patches and other software updates to campus computers.  The system can also be utilized for imaging computers in an efficient and effective… Read More

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AxiUM

AxiUM is the patient record system for patients of the College of Dentistry.  It keeps up with all information, billing and work planned or completed for patients of the College of Dentistry. It is also used for grading students on work done in the clinics. AxiUM can be accessed from any UTHSC campus network or… Read More

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Banner

Ellucian’s Banner is the student information system for UTHSC.  Students use Self-Service Banner (SSB) for Registration and Course Scheduling. College and department representatives use Banner SSB to run reports on student information, enter courses and grades, generate transcripts, disperse financial aid awards and more.  UTHSC utilizes Banner to manage Admissions, Registration, Financial Aid, and Bursar… Read More

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Blackboard

Blackboard is a virtual learning environment and course management system. It is Web-based server software which features course management, customizable open architecture, and scalable design that allows integration with student information systems and authentication protocols. Its main purposes are to add online elements to courses traditionally delivered face-to-face and to develop completely online courses with… Read More

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Camtasia Relay

Camtasia Relay is a screen recording application that makes it easy to capture audio, on-screen activity, and keyboard/mouse input. Camtasia Relay is a valuable educational tool and can be used for a number of purposes including: Flipping the classroom by pre-recording information students can review before class leaving more time for in-depth, engaged discussion. Recording… Read More

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Clickers

Turning Technologies is the official audience response vendor for UTHSC. TurningPoint audience response system by Turning Technologies integrates 100% into Microsoft PowerPoint and allows audiences and students to participate in presentations or lectures by submitting responses to interactive questions using ResponseCard keypads, also known as Clickers.

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CORE

CORE is the curriculum mapping tool currently used by the UTHSC College of Medicine. CORE is commercially known as LCMS+, a curriculum management system for healthcare education. It is the product of a highly sophisticated team of educators, clinicians, deans and technologists working together to create a solution that fits new models of competency-based education… Read More

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Database – Oracle

The Database Administration service provides installation, management, and support for databases and database based systems required by various software and vendor packages used throughout the University as well as databases used by University Departments when requested through ITS. At this time, the team supports the following relational database engines: Oracle and MS SQL Server.

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Database – SQL Server

The Database Administration service provides installation, management, and support for databases and database based systems required by various software and vendor packages used throughout the University as well as databases used by University Departments when requested through ITS. At this time, the team supports the following relational database engines: Oracle and MS SQL Server.

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Desktop Application Support

The Customer Desktop Support department has a number of applications that they specialize in supporting; however they will assist any customer with any application.  If the customer has a support relationship with a third party company, the Customer Desktop Support department will often liaise with that company on the customers’ behalf.  They currently examine and troubleshoot… Read More

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Distribution Lists and Listservs

Listservs provides users with an email distribution address that can be archived and searched. Membership and other options can be administrated by the list owner or by contacting the Helpdesk. Some features include the following: Web- based list management available to both subscribers and list owners Searchable archives UT and non-UT list membership Lists are… Read More

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Dolphin

Dolphin is the digital Xray storage system used in the College of Dentistry Department of Orthodontics. Dolphin can be accessed from any UTHSC campus network or wireless location and is available from outside the campus when used in conjunction with the UTHSC VPN connection software.

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ExamSoft

The ExamSoft suite of software and services supports the entire testing process including exam design, administration, delivery and analysis. It delivers truly flexible, secure, end-to-end testing solutions. It has the ability to deliver exams in a classroom, lecture hall or lab. The ExamSoft Suite consists of software applications: Exam Creation, Scoring, and Analysis: ExamSoft’s Web… Read More

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FileMaker Pro

Visit the UTHSC FileMaker Pro webpages for more information and offerings. ITS is now offering FREE FileMaker Pro 16 licenses for UTHSC-owned computers.  Security and Compliance requirements require all FileMaker Pro databases be upgraded to the current version of the software to have access to the latest FMP features while maintaining the highest level of… Read More

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Forensic Analysis

Computer forensics is the practice of collecting, analyzing and reporting on digital data in a way that is legally admissible. It can be used in the detection and prevention of crime and in any dispute where evidence is stored digitally. Forensics Analysis provides the user with detailed findings in the areas of: Intellectual property theft… Read More

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Fusion

This system is used by the Fitness Center staff to track Students, Faculty and Staff who are using the facilities. Usage of items such a towels, rental equipment, classes and training sessions can be tracked in the system. Fitness Center staff are also able to determine the names and amount of people who are using… Read More

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Hardware Sequestration

Hardware can be physically sequestered by security team upon request or due to incident or threat. Sequestration involves the physical removal of said machine.  IT Security will review the contents of the hard drive.  A copy of the hard drive will be produced.  Machine can be wiped upon request.

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Identity Services Engine

The Identity Services Engine (ISE) provides secure access to the campus network with authentication. It ensures that devices have current antivirus and OS patches.

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IRIS Software Installation

IRIS is the University of Tennessee’s SAP system for Human Resources and Finance.  IRIS is used primarily by UTHSC Business Managers to manage departmental funds and personnel.  An employee portal, MyUT, can be used to view Pay Statements and to print W2 statements.  Login is required to keep your payroll information safe and secure.

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IT Facilitator for Student and Employee Orientations

The UTHSC Human Resources department allows ITS 10-12 minutes to give new employees information that will assist them when dealing with technology issues in their office.  ITS discusses Help Desk services, network access, account management issues as well as IT security policies and guidelines. The colleges allows ITS 30 minutes to an hour with the… Read More

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ITS Data Center

The UTHSC Data Center is an 1800+ square foot facility located in the 7th floor of the Lamar Alexander Bldg. In addition to being located in a physically secured site, all systems in the facility are provided with full environmental, electrical, and network resources. The Data Center is staffed with a dedicated technical team. Our… Read More

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Jabber

Cisco Jabber allows users to access presence, voice, video, desktop sharing, and conferencing. Jabber is a software based tool UTHSC provides for users who do not have access to one our videoconferencing enabled rooms. After installation by an ITS team member, users can be connected into our videoconferencing capable rooms.

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lynda.com

lynda.com is an online learning company that helps anyone learn software, design, and business skills to achieve personal and professional goals. During your lynda.com subscription, you receive unlimited access to a vast library of high quality, current, and engaging video tutorials. New courses and topics are added every week at no extra cost. Lynda.com carefully… Read More

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Mediasite

Mediasite is a presentation tool that allows instructors to make live digital recordings of lectures or presentations. Students can view the presentation over the internet in real-time and/or can access the presentation for viewing at a later date.  Various media inputs, including video, audio and lecture slides, can be incorporated into one file that can… Read More

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MiPACS

MiPACS is the digital Xray storage system used in conjunction with the AxiUm patient record system in the College of Dentistry. MiPACS can be accessed from any UTHSC campus network or wireless location and is available from outside the campus when used in conjunction with the UTHSC VPN connection software.

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NetID Account Creation and Management

The Account Management service is responsible for all authentication and authorization services provided centrally by OIT for all UT campuses statewide. The primary statewide identifier is the NetID. Features Provided for all faculty, staff, students at all campuses; may be requested for authorized guests Issuance of departmental NetIDs which are available upon requests to University… Read More

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Nolij

Nolij is a document imaging and management solution that provides a paperless management system used to track, store and manage electronic documents. Any type of administrative processes handling documents — such as simple file archiving, multi-leveled approval process and even complicated inter-departmental business processes — can be transformed into a set of web-based Nolij workflows. By… Read More

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one45

one45 is a web-based health sciences curriculum information management system used to manage electronic portfolios, curriculum mapping and objectives, manage and search curriculum database and more. It is a single-source of information and central oversight required to meet accreditation requirements.

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OrthoTrac

OrthoTrac is the patient record system for patients of the College of Dentistry Department of Orthodontics.  Keeps up with all information, billing and work planned or completed for patients of the COD Department of Orthodontics. OrthoTrac can be accessed from any UTHSC campus network or wireless location and is available from outside the campus when… Read More

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OU Campus

OU Campus is the web content management system used at UTHSC. It allows UTHSC content editors to update web pages in a web browser. There is no extra software to install and users can edit anywhere and anytime.

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Parscore

ParScore is an electronic ScanTron scoring application that allows instructors to grade and record students’ paper-based exam results. This system takes the manual work out of scoring tests, transfers scores to an online grade book, and prepares reports.

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Pcount for Computer Labs

Pcount is the software used for monitoring student printing, including distributing student’s initial free printing quota of 6000 pages and continued accounting throughout the student’s career at UTHSC.

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Point N Click

Point N Click is an application used by University Health Services (UHS) and The Office of Student Academic Support Services (SASS) to allow Students and Employees to schedule appointments online and interact more conveniently and efficiently.  This system is secure, and user information is confidential and is not shared between UHS and SASSI or with… Read More

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Policy Creation

IT and Information Security Standards and Practices are created and updated when necessary. IT Standards and Practices can be internal and external.  IT Standards and Practices sets guidelines and rules for the campus and ITS Staff regarding Information Security and Technology requirements. Standards and Practices are reviewed and approved by the IT Directors, CIOAC, ISAC,… Read More

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Project Management

The ITS Project Management Office (PMO) works to support the strategic goals of the university and IT organization by developing and implementing an effective project portfolio management (PPM) framework. Primary duties include defining PPM standards and processes, managing tools and templates, creating training and educational materials, and providing oversight to the project managers and projects… Read More

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Qualtrics

Qualtrics is a web-based survey service that allows the campus community to easily create surveys, collect and store data, and produce reports. Some of the  capabilities include: A wizard to help build surveys, requiring no prior training Dozens of sample surveys on various topics to customize for your own use Integrated sending and tracking of… Read More

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Respondus Campus-Wide

Respondus Campus-Wide is a tool that can be used to create and manage exams that can be delivered on paper or published directly to Blackboard Learn.  Quizzes and exams created in Respondus for Blackboard Learn can be published to a single course, or batch published to multiple sections in a single step.

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Respondus LockDown Browser

Respondus LockDown Browser is a secure browser for taking tests in Blackboard. It allows students to take tests in Blackboard, in a controlled environment. When students use LockDown Browser, they are unable to print, copy, go to another website/URL, or access other software programs.

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Risk Management

An effective risk management process is an important component of a successful IT security program.  The principal goal of UTHSC’s risk management process is to protect the organization and its ability to perform the mission.

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Secure File Transfer/Storage – Vault

The UT Vault (also known as UT Secure Courier) is a secure file transfer application that allows users to easily send large files, including executables, quickly and securely.  Files are uploaded and downloaded via SSL encrypted HTTP and stored in an encrypted data store. Using the UT Vault is as easy as sending an email with… Read More

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Secure File Transfer/Storage – Xythos

UTHSC Xythos is content management software that allows you to place files in a secure central location, for future access via the internet. You can upload, access, and share files from anywhere with any computer that is connected to the internet.  With a Xythos account, you can share your files and folders with anyone at… Read More

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Security Assessment

The IT Security Team assesses and measures current security controls, policies, and best practices in specific UTHSC departments, colleges, areas, clinics, and other UTHSC-owned entities. Assessments are reviewed by IT Security.  After review process is complete, IT Security will make suggestions to said area on what they can do to improve security.

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Security Plans

A Security Plan is required, per UT Systems IT Policy IT0121, for computer systems at the UTHSC. This new policy became effective January 1, 2010; the initial security plans are to be done by beginning of the calendar year.  Specific dates will vary but campus will be notified. Security Plans are to be prepared by… Read More

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SharePoint

Microsoft SharePoint in Microsoft Office 365 is a suite of tools that allow for simple sharing and seamless collaboration, including file sharing, intranet website creation, data storage and retrieval, and workflow processes.  SharePoint is part of the UTHSC Microsoft Office 365 Suite of products available to all UTHSC students, faculty and staff.   For more information, visit the… Read More

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Skype for Business

Skype for Business in Microsoft Office 365 is powerful way to instantly communicate with UTHSC colleagues, students and people around the world. With the click of a button you can open a text chat, make a voice or video call, or even start an online meeting. Skype for Business makes online communication more collaborative and engaging.… Read More

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System & Application Selection

Are you: Interested in analyzing how your department currently performs its processes? Would you like to identify areas of improvement that can streamline your process, improve efficiency, and improve accuracy and quality? Intrigued by a software package that could improve your process? Interested in reducing the paper you currently push through your process? Our Systems… Read More

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Systems Development Consulting Services

New applications can eliminate manual processes, and improve responsiveness and quality.  Systems Development services support all stages of the systems development life cycle from requirements through design, test and implementation, and ultimately retirement/replacement. Our Business Analysts (BAs) within the Project Management Office (PMO): Develop relationships with our campus customers to assist in the project request… Read More

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TDO

TDO is the patient record system for patients of the College of Dentistry Department of Graduate Endodontics. The system keeps up with all information, billing and work planned or completed for patients of the COD Department of Graduate Endodontics. TDO can be accessed from any UTHSC campus network or wireless location and is available from… Read More

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UT Drive/My Drive/Volshare

UT Drive/My Drive/Volshare provides a central location for faculty/staff and departments to store files. This service is provided as Windows File Shares that can be accessed by any standard operating system (Windows, Mac, Linux). The service is directly available while on UTHSC’s wired and wireless networks and remotely available through the VPN.  

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UTHSC Alert

UTHSC Alert is the notification service that university administrators and Campus Police use to communicate by email and text message with UTHSC members and others in the case of an emergency or campus closing due to inclement weather.

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Videoconferencing

UTHSC is equipped with a number of video conferencing technologies which allow users from different locations to transmit live video, content and audio to each other simultaneously. We  over 50 videoconferencing rooms available.  These rooms encompass small and medium sized venues, but also include our multi-camera classrooms and auditoriums.  With the installed videoconferencing technologies we are… Read More

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Virtual Private Network (VPN)

A VPN (virtual private network) is a tool used to connect securely to the UTHSC network from off-campus in order to access internal resources. Additionally, users on the Eduroam network use VPN to connect to internal resources only available on the UTHSC network.

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Zoom

Zoom, a cloud-based technology, allows faculty, staff and students to have high-quality interaction in real time from their computers and mobile devices. Zoom’s web-based conferencing uses high-quality video and audio and is accessible on MacOS, Windows, iOS and Android mobile devices. Zoom also includes free telephone bridging, so you can bring in participants via telephone… Read More

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