Alertus

A recent upgrade to the UTHSC Alert system allows us to send emergency notification messages to the desktop of computers on the UTHSC network through the Alertus client software. The alert can be eliminated by clicking the “Acknowledge” button on the bottom of the screen. It will also go away automatically after 10 minutes. The… Read More

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Automated Patching – System Center Configuration Manager

The UTHSC System Center Configuration Manager (SCCM) server monitors Windows computers on the domain and provides the ITS department and other divisions with hardware and software information.  It is also used to deploy patches and other software updates to campus computers.  The system can also be utilized for imaging computers in an efficient and effective… Read More

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AxiUM

AxiUM is the patient record system for patients of the College of Dentistry.  It keeps up with all information, billing and work planned or completed for patients of the College of Dentistry. It is also used for grading students on work done in the clinics. AxiUM can be accessed from any UTHSC campus network or… Read More

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Banner

Ellucian’s Banner is the student information system for UTHSC.  Students use Self-Service Banner (SSB) for Registration and Course Scheduling. College and department representatives use Banner SSB to run reports on student information, enter courses and grades, generate transcripts, disperse financial aid awards and more.  UTHSC utilizes Banner to manage Admissions, Registration, Financial Aid, and Bursar… Read More

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Blackboard

Blackboard is a virtual learning environment and course management system. It is Web-based server software which features course management, customizable open architecture, and scalable design that allows integration with student information systems and authentication protocols. Its main purposes are to add online elements to courses traditionally delivered face-to-face and to develop completely online courses with… Read More

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Business Productivity Solutions

BPS Team Mission To support the UTHSC Strategic Plan by providing the university with professional technology development opportunities and support in Lean 6 Sigma and business productivity tools, with the goal of investing in our people and creating a culture of continuous process improvement to strengthen the campus’s organizational effectiveness, adaptability and excellence. Maps to… Read More

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Carbon Black

The ITS department requires Carbon Black endpoint security software on all university owned Windows and Apple devices. This software monitors computer systems for malware and cleans or deletes the software when detected.

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Computer Application Support

The Customer Technology Support department has a number of applications that they specialize in supporting; however they will assist any customer with any application.  If the customer has a support relationship with a third party company, the Customer Technology Support department will often liaise with that company on the customers’ behalf.  They currently examine and troubleshoot… Read More

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Computer Setup and Configuration

The Customer Technology Support team deploys a standard, comprehensive image to each Windows and Mac device purchased by the university.  The computer is then set up in the customer’s workspace by Customer Technology Support technicians.  They will also install any other UTHSC owned software that is necessary to perform the users’ duties.‎

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Computer Skills Training

The Application Support team provides students, faculty, and staff with basic computer skills and desktop application training. Delivery methods include instructor-led courses, one-on-one sessions, and self-paced online tutorials.  One-on-one and small group sessions are paced to meet the users’ skill levels. Training is available for the Microsoft Office 365 suite of products, as well as… Read More

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Database – Oracle

The Database Administration service provides installation, management, and support for databases and database based systems required by various software and vendor packages used throughout the University as well as databases used by University Departments when requested through ITS. At this time, the team supports the following relational database engines: Oracle and MS SQL Server.

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Database – SQL Server

The Database Administration service provides installation, management, and support for databases and database based systems required by various software and vendor packages used throughout the University as well as databases used by University Departments when requested through ITS. At this time, the team supports the following relational database engines: Oracle and MS SQL Server.

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Distribution Lists and Listservs

Listservs provides users with an email distribution address that can be archived and searched. Membership and other options can be administrated by the list owner or by contacting the Helpdesk. Some features include the following: Web- based list management available to both subscribers and list owners Searchable archives UT and non-UT list membership Lists are… Read More

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Dolphin

Dolphin is the digital Xray storage system used in the College of Dentistry Department of Orthodontics. Dolphin can be accessed from any UTHSC campus network or wireless location and is available from outside the campus when used in conjunction with the UTHSC VPN connection software.

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ExamSoft

The ExamSoft suite of software and services supports the entire testing process including exam design, administration, delivery and analysis. It delivers truly flexible, secure, end-to-end testing solutions. It has the ability to deliver exams in a classroom, lecture hall or lab. The ExamSoft Suite consists of software applications: Exam Creation, Scoring, and Analysis: ExamSoft’s Web… Read More

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FileMaker Pro

About FileMaker Pro FileMaker Pro is powerful software used to create custom apps and databases that work seamlessly across iPad, iPhone, Windows, Mac, and the web. Start Quickly Build your own custom app to meet the unique – and changing – needs of your business processes. Or, for inspiration, explore the built-in Starter Solutions for managing… Read More

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Forensic Analysis

Computer forensics is the practice of collecting, analyzing and reporting on digital data in a way that is legally admissible. It can be used in the detection and prevention of crime and in any dispute where evidence is stored digitally. Forensics Analysis provides the user with detailed findings in the areas of: Intellectual property theft… Read More

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Fusion

This system is used by the Fitness Center staff to track Students, Faculty and Staff who are using the facilities. Usage of items such a towels, rental equipment, classes and training sessions can be tracked in the system. Fitness Center staff are also able to determine the names and amount of people who are using… Read More

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Hardware Sequestration

Hardware can be physically sequestered by the Office of Cybersecurity upon request of authorized personnel or due to incident or threat. Sequestration involves the physical removal of said machine.  The Office of Cybersecurity will review the contents of the hard drive.  A copy of the hard drive will be produced.  Machine can be wiped upon… Read More

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Identity Services Engine

The Identity Services Engine (ISE) provides secure access to the campus network with authentication. It ensures that devices have current antivirus and OS patches.

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IRIS Software Installation

IRIS is the University of Tennessee’s SAP system for Human Resources and Finance.  IRIS is used primarily by UTHSC Business Managers to manage departmental funds and personnel.  An employee portal, MyUT, can be used to view Pay Statements and to print W2 statements.  Login is required to keep your payroll information safe and secure.

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IT Facilitator for Student and Employee Orientations

The UTHSC Human Resources department gives new employees information that will assist them when dealing with technology issues on the UTHSC campus.  ITS discusses Helpdesk services, network access, account management issues as well as IT security policies and guidelines. The colleges allows ITS 30 minutes to an hour with the students to give them a… Read More

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ITS Data Center

The UTHSC Data Center is located in a physically secured site, all systems in the facility are provided with full environmental, electrical, and network resources. The Data Center is staffed with a dedicated technical team. Our staff provides enterprise-wide support, first-tier problem resolution, and off-hour support when required. Features: Temperature and humidity controlled space provided… Read More

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LindkedIn Learning

LinkedIn Learning is an online learning company that helps anyone learn software, design, and business skills to achieve professional and personal goals. Through LinkedIn Learning, you receive unlimited access to a vast library of high quality, current, and engaging video tutorials. New courses and topics are added every week at no extra cost. LinkedIn Learning carefully… Read More

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Mediasite

Mediasite is a presentation tool that allows instructors to make live digital recordings of lectures or presentations. Students can view the presentation over the internet in real-time and/or can access the presentation for viewing at a later date.  Various media inputs, including video, audio and lecture slides, can be incorporated into one file that can… Read More

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Microsoft Teams

Teams in Microsoft O365 is a powerful way to instantly communicate with UTHSC colleagues, students and people around the world. With the click of a button you can open a text chat, make a voice or video call, or even start an online meeting. Teams   makes online communication more collaborative and engaging. You can use… Read More

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MiPACS

MiPACS is the digital Xray storage system used in conjunction with the AxiUm patient record system in the College of Dentistry. MiPACS can be accessed from any UTHSC campus network or wireless location and is available from outside the campus when used in conjunction with the UTHSC VPN connection software.

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NetID Account Creation and Management

What is a NetID? All students, faculty, staff, and authorized guests at the University of Tennessee are provided with a Network Identifier/NetID (username) and password when they join the university. A NetID permits secure access to a variety of applications and services, including: UT Email, Microsoft Office 365, MyUT, wireless access, Banner, Blackboard, and UT… Read More

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OnBase

OnBase is an Enterprise Content Management (ECM) and process management system.  It can be used to scan and store documents, as well as create workflows to help processes move more efficiently. The UTHSC Business Productivity Solutions team offers support for the following services related to OnBase: Departments/users/permissions set up Document type with keyword set up… Read More


one45

one45 is a web-based health sciences curriculum information management system used to manage electronic portfolios, curriculum mapping and objectives, manage and search curriculum database and more. It is a single-source of information and central oversight required to meet accreditation requirements.

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OneDrive

OneDrive is an Internet-based storage platform with a significant chunk of space offered at no cost to you. Think of it as a hard drive in the cloud, which you can share, with a few extra benefits thrown in: access your files from anywhere share with others current and previous versions are available through Version History… Read More



OrthoTrac

OrthoTrac is the patient record system for patients of the College of Dentistry Department of Orthodontics.  Keeps up with all information, billing and work planned or completed for patients of the COD Department of Orthodontics. OrthoTrac can be accessed from any UTHSC campus network or wireless location and is available from outside the campus when… Read More

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Pager Rental and Management

The ITS Telecom team provides Spok wireless pagers to faculty and staff members upon request. Pagers provide communication access in areas where wireless or cellphone access is unpredictable. Numeric and alphanumeric pagers are available, as are additional services, such as: Voice mail copy page as text message one phone number for multiple pagers

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Parscore

ParScore is an electronic ScanTron scoring application that allows instructors to grade and record students’ paper-based exam results. This system takes the manual work out of scoring tests, transfers scores to an online grade book, and prepares reports.

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Point N Click

Point N Click is an application used by the The Office of Student Academic Support Services (SASS) to allow Students and Employees to schedule appointments online and interact more conveniently and efficiently.  This system is secure, and user information is confidential and is not shared with any other entities on campus without written consent.  … Read More

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Policy Creation

The Office of Cybersecurity and ITS Standards and Practices are created and updated when necessary. These Standards and Practices set guidelines and rules for the campus and ITS Staff regarding Security and Technology requirements. Standards and Practices are reviewed and approved by the Office of Cybersecurity, the CISO, department heads as applicable, and the CIO.

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Project Management

The ITS Project Management Office (PMO) works to support the strategic goals of the university and IT organization by developing and implementing an effective project portfolio management (PPM) framework. Primary duties include leading projects to successful completion, overseeing the ITS portfolio of projects, defining PPM standards and processes, managing tools and templates, creating training and… Read More

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Qualtrics

Qualtrics is a web-based survey service that allows the campus community to easily create surveys, collect and store data, and produce reports. Some of the  capabilities include: A wizard to help build surveys, requiring no prior training Dozens of sample surveys on various topics to customize for your own use Integrated sending and tracking of… Read More

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QuestionPro

QuestionPro is the UTHSC-supported survey tool.  QuestionPro is a cloud-based survey service that allows the campus community to easily create surveys, collect and store data, and produce reports. The QuestionPro Features page describes all of the available features.  Some of the capabilities include: Unlimited number of surveys and responses A wizard to help build surveys, requiring… Read More

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Respondus Campus-Wide

Respondus Campus-Wide is a tool that can be used to create and manage exams that can be delivered on paper or published directly to Blackboard Learn.  Quizzes and exams created in Respondus for Blackboard Learn can be published to a single course, or batch published to multiple sections in a single step.

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Respondus LockDown Browser

Respondus LockDown Browser is a secure browser for taking tests in Blackboard. It allows students to take tests in Blackboard, in a controlled environment. When students use LockDown Browser, they are unable to print, copy, go to another website/URL, or access other software programs.

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Risk Management

An effective risk management process is an important component of a successful IT security program.  The principal goal of UTHSC’s risk management process is to protect the organization and its ability to perform the mission. The Office of Cybersecurity offers to lead data and system owners through a risk management process of identifying, analyzing, evaluating… Read More

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Security Assessment

The Office of Cybersecurity assists data and system owners in the assessment and measurement of current security controls, policies, and best practices in specific UTHSC departments, colleges, areas, clinics, and other UTHSC-owned entities. Assessments are reviewed by the Office of Cybersecurity.  After review process is complete, the Office of Cybersecurity will make suggestions to said… Read More

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SharePoint

Microsoft SharePoint allows you to share and manage content, knowledge, and applications to empower teamwork, quickly find information, and seamlessly collaborate across the organization. SharePoint is part of the Microsoft Office 365 Suite of products available to all UTHSC students, faculty and staff. For more information, visit the UTHSC SharePoint webpage.  Visit the UTHSC Office 365 Portal for this and other… Read More

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System & Application Selection

Are you: Interested in analyzing how your department currently performs its processes? Would you like to identify areas of improvement that can streamline your process, improve efficiency, and improve accuracy and quality? Intrigued by a software package that could improve your process? Interested in reducing the paper you currently push through your process? Our Solutions… Read More

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TDO

TDO is the patient record system for patients of the College of Dentistry Department of Graduate Endodontics. The system keeps up with all information, billing and work planned or completed for patients of the COD Department of Graduate Endodontics. TDO can be accessed from any UTHSC campus network or wireless location and is available from… Read More

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UT Drive/My Drive/Volshare

UT Drive/My Drive/Volshare provides a central location for faculty/staff and departments to store files. This service is provided as Windows File Shares that can be accessed by any standard operating system (Windows, Mac, Linux). The service is directly available while on UTHSC’s wired and wireless networks and remotely available through the VPN.  

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UTHSC Alert

UTHSC Alert is the notification service that university administrators and Campus Police use to communicate by email and text message with UTHSC members and others in the case of an emergency or campus closing due to inclement weather.

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Videoconferencing

UTHSC is equipped with a number of video conferencing technologies which allow users from different locations to transmit live video, content and audio to each other simultaneously. We  over 50 videoconferencing rooms available.  These rooms encompass small and medium sized venues, but also include our multi-camera classrooms and auditoriums.  With the installed videoconferencing technologies we are… Read More

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Virtual Private Network (VPN)

A VPN (virtual private network) is a tool used to connect securely to the UTHSC network from off-campus in order to access internal resources. Additionally, users on the Eduroam network use VPN to connect to internal resources only available on the UTHSC network.

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Zoom

Zoom, a cloud-based technology, allows faculty, staff and students to have high-quality interaction in real time from their computers and mobile devices. Zoom’s web-based conferencing uses high-quality video and audio and is accessible on MacOS, Windows, iOS and Android mobile devices. Zoom also includes free telephone bridging, so you can bring in participants via telephone… Read More

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