The Help Desk is a UTHSC support resource for faculty, staff, students and other affiliates of the university. We investigate and repair technology issues on almost any platform. Submissions for help can be made via a phone call, email, web form or walk in service. The Help Desk is located in room 602 of Lamar Alexander.
Users may request service by walking in, contacting the Help Desk at 448-2222, or submitting a Footprints ticket (https://footprints.uthsc.edu).Documentation:
For more information, visit http://helpdesk.uthsc.edu.Service Support Feedback: All issues requiring support are documented via a ticket in the Footprints system. This system has a survey feature whereby a customer is asked to fill out a survey online. These online surveys are regularly examined by management. Request Support For This Service:
For support with this service, please contact the Help Desk by walking in, calling (901) 448-2222, sending an email to email@example.com, or submitting a Footprints ticket (https://footprints.uthsc.edu).
This service is available to UTHSC faculty, staff, and students Monday through Friday, between the hours of 7:30 AM through 5:30 PM.
The Help Desk can only work on student and university owned devices. They can make recommendations for personally owned equipment but cannot physically work on it.
Service Locations: Chattanooga, Knoxville, Memphis
Service Status/Phase: Production