Helpdesk: Walk-in and Phone Support

Service Description:

The Helpdesk is a UTHSC support resource for faculty, staff, students and other affiliates of the university.  We investigate and repair technology issues on almost any platform.  Submissions for help can be made via:

  • phone call (Monday through Friday from 7:30 am to 5:30 pm)
  • email (helpdesk@uthsc.edu)
  • or walk in service (currently unavailable due to Covid restrictions)

The Helpdesk is located in room 602 of Lamar Alexander.

The Helpdesk can only work on student and university owned devices. They can make recommendations for personally owned equipment but cannot physically work on it. For additional resources, please visit the Personally Owned Computing Devices page.

Request Service:

Users may request service by walking in (currently unavailable), contacting the Helpdesk at 901.448.2222 or emailing the Helpdesk at helpdesk@uthsc.edu.

Documentation:

For more information, visit http://helpdesk.uthsc.edu.

Service Support Feedback: All issues requiring support are documented via a ticket in the FootPrints system.  This system has a survey feature whereby a customer is asked to fill out a survey online.  These online surveys are regularly examined by management. Request Support For This Service:

For support with this service, please contact the Helpdesk by walking in (currently unavailable), calling 901.448.2222, or sending an email to helpdesk@uthsc.edu.

Service Levels:
This service is available to UTHSC faculty, staff, and students Monday through Friday, between the hours of 7:30 AM through 5:30 PM.

Service Locations: , ,
Service Status/Phase: