Service Description:

Zoom, a cloud-based technology, allows faculty, staff and students to have high-quality interaction in real time from their computers and mobile devices. Zoom’s web-based conferencing uses high-quality video and audio and is accessible on MacOS, Windows, iOS and Android mobile devices. Zoom also includes free telephone bridging, so you can bring in participants via telephone as well. The Zoom recording feature will allow you to save a session for future reference and/or send it to those who are unable to attend.

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Basic Zoom accounts can be created by the user by visiting https://tennessee.zoom.us/. Basic accounts allow users to host unlimited meetings of 40 minutes in duration with up to 50 participants.

UTHSC faculty and staff may request a Zoom Pro account by contacting the Help Desk at 448-2222 or submitting a Footprints ticket (https://footprints.uthsc.edu). Zoom Pro accounts allow users to host unlimited meetings with unlimited duration with up to 50 participants. If users need to host more than 50 participants, we can provide you with an expanded license upon request.


For more information and access to online training and documentation, visit http://uthsc.edu/edtech/productivity/zoom/index.php

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Service Levels:
This service is available to UTHSC faculty, staff, and students 24/7 except during planned periods of maintenance and scheduled updates.

Support is available during normal UTHSC business hours.

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